HOW TO APPLY: Click here to download application for employment. Applications can also be obtained from and returned to FSMTC Headquarters in Kolonia, Pohnpei or any of the FSMTC offices in Chuuk, Kosrae and Yap.
POLICY OF FSMTC: Qualified FSM citizens are given first priority for employment consideration; with other Micronesian and outside citizens utilized in positions for which no qualified FSM citizens are available.
New Vacancy Announcement
FSMTC VA NO:
03/19
OPENING DATE: 01/16/19
CLOSING DATE: 01/31/19
POSITION & SALARY
Technician I
Pay Level 4
$365.60 Bi-weekly
LOCATION
FSM Telecommunications Corporation
Yap Station
P.O. Box 189
Colonia, Yap FM 96943
DUTIES & RESPONSIBILITIES
Performs technical work in the installation, repair and maintenance of the telecommunications and operations. Observes and check all major aspects of installation, repair and modification operations to assure compliance with specification and standards. Act as back up and work as a team member with other technicians on unusual work projects of a major priority. Carries out job assignments as directed by supervisor; provide fault clearance on a timely and professional manner. Ensures the safekeeping of assigned tools, working equipment and vehicle. Performs weekly checks and minor maintenance on assigned vehicle. Adheres to and complies with all safety rules, procedures, and practices to safeguard possible injury. Prepares and submits reports to supervisor. Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS
Any combination equivalent to graduation from high school or trade school with a successful completion of a technician training program, with some general technical work experience. Must have a valid driver’s license.
HOW TO APPLY
Applications can be obtained from and returned to:
FSM Telecommunications Corporation
Yap Station or Any of the FSMTC offices in Pohnpei, Chuuk &
Kosrae.
TWO (2) VACANCY ANNOUNCEMENTS
(VACANCY 1)
FSMTC VA NO: 01/19
OPENING DATE: 01/09/19
CLOSING DATE: 01/23/19
It is the policy of the FSM Telecommunications Corporation that qualified FSM citizens be given first priority for employment consideration; with other Micronesian and U.S citizens utilized in positions for which no qualified FSM citizens are available.
POSITION & SALARY
-Network Operation Center Technician
-Pay Level 4 $365.60 Bi-weekly
LOCATION
FSM Telecommunications Corporation Headquarters
P. O. Box 1210 Kolonia, Pohnpei FM 96941
DUTIES & RESPONSIBILITIES
Monitors and reports site outages or problems to relevant personnel. Ensure to log any outages or problems that take place and submits status report to supervisor. Reviews and monitors the NOC to assure that information displays correspond to established parameters. Work as a team player with the other field technicians in the performance of the duties and responsibilities as required. Provides reports of outages, problems, and changes made with the
systems to Immediate Supervisor. Assists coordinate services for breakdown, emergency, and urgent repairs. Is available after assigned shift for emergency calls for maintenance services. Observes safety practices; keeps Network Operation Center clean and neat. Recommends work practices and procedures for identifying, reporting, repairing, and inspecting defects and/or deficiencies at Network Operation Center. Maintain a variety of records. Responsible for the safekeeping of the equipment and materials for Network Operation Center. Adhere to Corporation Rules and Regulations and Policies. Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS
Possess a high school diploma and have some college background in a technical or computer-related field or equivalent plus one (1) year of work experience in telecommunication or any related fields. Strength and energy sufficient in maintain a rigorous work schedule including working night shifts, can handle great deal of sitting, with no hearing and vision problem.
(VACANCY 2)
FSMTC VA NO: 02/19
OPENING DATE: 01/09/19
CLOSING DATE: 01/23/19
It is the policy of the FSM Telecommunications Corporation that qualified FSM citizens be given first priority for employment consideration; with other Micronesian and U.S citizens utilized in positions for which no qualified FSM citizens are available.
POSITION & SALARY
-Trouble Report Coordinator
-Pay Level 5 $412.00 Bi-weekly
LOCATION
FSM Telecommunications Corporation Headquarters
P. O. Box 1210 Kolonia, Pohnpei FM 96941
DUTIES & RESPONSIBILITIES
Responsible in controlling and monitoring day-to-day activities related to service orders and trouble reports. Manages the schedule of the service team resources scheduled activities. Coordinates all trouble reports and determine the appropriate response. Dispatches service teams to appropriate locations for troubleshooting and ensure repairs are completed on a timely basis. Working in concert with the service team to ensure repairs are serviced efficiently and effectively. Interface with customers to schedule work on service requests as needed. Coordinates between service team and customers for scheduling. Act as point of contact for TR service requests, including but not limited to: gathering information and trouble service tickets from the Call Center, escalating issues, accurately enter all work as service tickets in the system, providing thorough details on the issue and actions taken. Communicate with customers as required, including keeping them inform of incident progress. Make quality assurance follow up calls to customers after completion of trouble ticket. Maximize utilization by scheduling appropriate blocks of time for techs commensurate the work that needs to completed, and shift schedules as needed to minimize down time. Interface with appropriate technical personnel to address TR problems that have not been resolved effectively. Perform daily review of tickets to provide quality assurance, ensuring customer’s needs are being meet per Corporation’s standards. Perform regular review of the service team’s utilization rates, identifying short falls to determine cause and take appropriate action to remediate. Provide accurate reports to supervisor on the status of service delivery. Performs other related duties as assigned.
QUALIFICATION REQUIREMENTS
At least two (2) years of college education with good computer skills and good command of English language plus one (1) year of clerical or administrative work experience.
HOW TO APPLY
Applications can be obtained from and returned to:
FSM Telecommunications Corporation Headquarters Kolonia, Pohnpei FM 96941
OR Any of the FSMTC offices in Chuuk, Kosrae and Yap.
You can send your application, CV or resume via email or post to:
Mr. Ludickson Edward
Vice President, Administration and Marketing
P.O. Box 1210
Pohnpei, FM 96941
Federated States of Micronesia
Email: ludick.edward@fsmtc.fm
